About Bob Marshall

Organisational therapist specialising in knowledge-work organisations.

Public Notes


Recent Activity

  • Bob shared from Words That Work In Business: A Practical Guide to Effective Communication in the Workplace (Nonviolent Communication Guides) by Ike Lasater, Julie Stiles
    Moreover, at times I was not willing to risk revealing what I really wanted them to do. Instead, I would state my dream in hopes my needs would be satisfied. As a result of seeing myself and others do this time and again, I have developed the following ironic aphorism: “In most situations, I will increase the likelihood of getting what I want if I ask for it.”
    Note: A handy aphorism
  • Bob shared from Words That Work In Business: A Practical Guide to Effective Communication in the Workplace (Nonviolent Communication Guides) by Ike Lasater, Julie Stiles
    One of the things I regret about this early period of incorporating NVC into my life, while I was still practicing law, was that I did not make the kinds of practice agreements I am talking about here with the people with whom I worked. About the time I withdrew from the practice of law, I began to make practice agreements with my colleagues. For example, I asked people I worked with to bring to my attention when I used a judgment in place of an observation. During this period, I found it much easier to have a person with whom I had such an agreement bring this to my attention. If someone else...
    Note: It's never easy
  • Bob shared from Words That Work In Business: A Practical Guide to Effective Communication in the Workplace (Nonviolent Communication Guides) by Ike Lasater, Julie Stiles
    Making Agreements to Practice NVC One example of this type of agreement would be for you to say to one of your innermost circle: “I am interested in something called Nonviolent Communication, and I’m going to start trying to use it more, so I’m going to be saying some things in ways that are a little different from before. If at any time you feel uncomfortable or you don’t like what I’m saying, I’d really like to hear it right away, and for us to deal with it.” Then, end on a Request: “Are you willing to tell me when you don’t like the way I’m talking with you?”
    Note: Seek agreement on practicing new forms of communication with your nearest and dearest:
  • Bob shared from Words That Work In Business: A Practical Guide to Effective Communication in the Workplace (Nonviolent Communication Guides) by Ike Lasater, Julie Stiles
    Though you may not be ready yet to incorporate a mourning and celebration practice with your co-workers, I believe the ability for work groups to celebrate and mourn on a regular basis, even for just a few minutes, provides nourishment that forestalls burnout. I have incorporated it into my work life and interactions with my work colleagues; we have an identified period of time to celebrate and mourn. If you are not comfortable discussing these concepts with your colleagues, you might be able to introduce it more subtly, focusing on celebration. When something happens, even if it seems small,...
    Note: And for bringing #NVC to your workgroup or team, too:
  • Bob shared from Words That Work In Business: A Practical Guide to Effective Communication in the Workplace (Nonviolent Communication Guides) by Ike Lasater, Julie Stiles
    Creating a mourning and celebration practice for yourself, through both daily practice and in-the-moment responses to situations that arise, can prove to be an important factor in your ability to quickly integrate the skills of NVC into your life.
    Note: Looking for something that can help bring #NVC into your daily life?