About Mark Graban

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Public Notes


Recent Activity

  • Mark shared from The Idea-Driven Organization: Unlocking the Power in Bottom-Up Ideas by Alan Robinson, Dean Schroeder
    For example, during the assessment phase at a financial services company, many people warned us that the leadership’s myopic focus on the numbers was blocking the flow of ideas. For example, a secretary in accounts receivable told us that the company was printing the wrong return mail address on its invoices, causing hundreds of checks per week to go to the wrong office some twenty miles away across a major city. But she couldn’t get the problem corrected without doing a thorough CBA to prove that the money saved would justify the expense of the change. Because she didn’t know how to do...
    Note: Robinson & Schroeder wisely warn of pitfalls of requiring "cost/benefit analysis" for #kaizen
  • Mark shared from The Idea-Driven Organization: Unlocking the Power in Bottom-Up Ideas by Alan Robinson, Dean Schroeder
    Ideas begin with problems. If people don’t see problems, they won’t be thinking about how to solve them. Thus problem sensitivity is a key driver of ideas. When an organization starts up a high-performing idea system, there is often an early surge of ideas directed at problems that have been bothering people for a long time. But after all the obvious problems have been addressed, employees start to run out of ideas. The remedy is training—training designed to create sensitivity to new types of problems.
    Note: After the initial wave of obvious problems, we can train people to find more of them
  • Mark shared from The Idea-Driven Organization: Unlocking the Power in Bottom-Up Ideas by Alan Robinson, Dean Schroeder
    “Why are these organizations and their managers making it so difficult for their people to implement good ideas?” Bingo!
    Note: Common problem without a #kaizen culture
  • Mark shared from The Idea-Driven Organization: Unlocking the Power in Bottom-Up Ideas by Alan Robinson, Dean Schroeder
    80 percent of an organization’s potential for improvement lies in front-line ideas.
    Note: Reading a new book, "the idea-driven organization." A great read for our @kainexus customers
  • Mark shared from The Idea-Driven Organization: Unlocking the Power in Bottom-Up Ideas by Alan Robinson, Dean Schroeder
    80 percent of an organization’s potential for improvement lies in front-line ideas.
    Note: Reading "the idea-driven organization"
(San Antonio, TX)
Mark Graban
Web Page: www.markgraban.com