About Mark Graban

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Public Notes


Recent Activity

  • Mark shared from Motivational Interviewing, Third Edition: Helping People Change (Applications of Motivational Interviewing) by William R. Miller, Stephen Rollnick
    Expert-driven directing does not work well when what is needed is personal change.
    Note: True for #Lean coaching as well as addiction therapy?
  • Mark shared from Leading Change, With a New Preface by the Author by John P. Kotter
    In the final analysis, change sticks only when it becomes “the way we do things around here,” when it seeps into the very bloodstream of the work unit or corporate body. Until new behaviors are rooted in social norms and shared values, they are always subject to degradation as soon as the pressures associated with a change effort are removed.
    Note: #Lean has become "the way we do things" at organization like ThedaCare and Virginia Mason, it seems
  • Mark shared from Leading Change, With a New Preface by the Author by John P. Kotter
    In two of the ten cases, it’s hard to find any trace of the reengineering work today.
    Note: How often will this be said about #Lean in healthcare?
  • Mark shared from Leading Change, With a New Preface by the Author by John P. Kotter
    People often complain about being forced to produce short-term wins, but under the right circumstances that kind of pressure can be a useful element in a change process.
    Note: Does this happen in your #lean transformation. You can't just "build capabilities" forever.
  • Mark shared from Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath
    One Small Step Can Change Your Life, by Robert Maurer [Individual and organizational change]. If you liked the chapter on shrinking the change, this is your book. Maurer shows how small steps can lead to great change.
    Note: Great book recommendation from the Heaths - kaizen!!
(San Antonio, TX)
Mark Graban
Web Page: www.markgraban.com