About Mark Graban

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Public Notes


Recent Activity

  • Mark shared from Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath
    One Small Step Can Change Your Life, by Robert Maurer [Individual and organizational change]. If you liked the chapter on shrinking the change, this is your book. Maurer shows how small steps can lead to great change.
    Note: Great book recommendation from the Heaths - kaizen!!
  • Mark shared from Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath
    It’s not that plotting the whole journey is undesirable; it’s that it’s impossible. To think that you can plot a turn-by-turn map to the end, like a leader’s version of Mapquest, is almost certainly hubris.
    Note: Think about this and your "#lean journey"
  • Mark shared from Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath
    When you’re at the beginning, don’t obsess about the middle, because the middle is going to look different once you get there. Just look for a strong beginning and a strong ending and get moving.
    Note: Applies well to creating a culture of continuous improvement. #lean #kaizen
  • Mark shared from Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath
    “For the first time,” said Esserman, “we put the woman at the center.
    Note: Wow
  • Mark shared from Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath
    Here’s how Esserman describes the way the patient’s experience looks today: When a patient comes into the Breast Care Center, I can walk around the corner and look at her films that day. While she’s in the room, we can do a biopsy and get the diagnosis in five minutes. We have a gynecologist on staff that specializes in fertility issues for women with breast cancer, and I have a psychologist and genetic counselor on staff that is one of the nurse practitioners. The patient stays in the same place and doesn’t need to go anywhere.
    Note: Awesome flow
(San Antonio, TX)
Mark Graban
Web Page: www.markgraban.com