As a result, you end up facing challenging conversations with the same equipment available to a rhesus monkey.
Our research has shown that strong relationships, careers, organizations, and communities all draw from the same source of power—the ability to talk openly about high-stakes, emotional, controversial topics.
Within high-performing companies, when employees fail to deliver on their promises, colleagues willingly and effectively step in to discuss the problem.
In the best companies, everyone holds everyone else accountable—regardless of level or position.