Surprisingly, even though no one could ascertain the specific connections between the clues and the weather, after fifty trials people were guessing right about 70 percent of the time. They had gradually gained a "feel" for what was going on; their brains had quietly picked up the accumulated lessons. Though their logical intellect was still stumped, those people had grasped the essence of the solution intuitively. It just felt right—their intuition told them what to do, based on the lessons learned.
Whenever we face a moment in which these decision rules pertain, the brain applies them silently, coming to its wisest conclusion. Accordingly, the brain won't inform us of these judgments with words; instead, the emotional brain activates circuitry that runs from the limbic centers into the gut, giving us the compelling sense that this feels right. The amygdala, then, lets us know its conclusions primarily through circuitry extending into the gastrointestinal tract that, literally, creates a gut feeling.20 Gut feelings offer a guide when facing a complex decision that goes beyond the data at...
Transparency, another EI competence, is crucial too; to be credible, leaders must truly believe their own visions. If a leader's vision is disingenuous, people sense it. Moreover, transparency means the removal of barriers or smokescreens within the company. It's a movement toward honesty and toward sharing information and knowledge so that people at all levels of the company feel included and able to make the best possible decisions. While some managers might have the misimpression that withholding information gives them power, visionary leaders understand that distributing knowledge is the secret...
By rarely using praise and freely criticizing employees, the commanding leader erodes people's spirits and the pride and satisfaction they take in their work—the very things that motivate most high-performing workers. Accordingly, the style undermines a critical tool that all leaders need: the ability to give people the sense that their job fits into a grand, shared mission. Instead, people are left feeling less committed, even alienated from their own jobs, and wondering, How does any of this matter? In spite of its many negative effects, however, coercive leaders thrive the world over in surprisingly...