Albert Einstein observed, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”
We are what we repeatedly do. Excellence, then, is not an act, but a habit. ARISTOTLE
For our purposes, we will define a habit as the intersection of knowledge, skill, and desire. Knowledge is the theoretical paradigm, the what to do and the why. Skill is the how to do. And desire is the motivation, the want to do. In order to make something a habit in our lives, we have to have all three.
always treat your employees exactly as you want them to treat your best customers.