"Well, I know you went to a lot of work, but what I really wanted was...."
According to a survey conducted several years ago by one of Japan's leading information technology magazines, more than 75% of the projects that are undertaken by Japanese corporations are considered a failure when measured against the metrics of quality, cost, and delivery.
many project owners—such as customers, project sponsors, or company executives—expect the project manager to define and refine the requirements for the software on her own.
Complexity is what happens when you aren't paying attention.