And that’s the first surprise about change: What looks like a people problem is often a situation problem.
Note: incredibile
To change someone’s behavior, you’ve got to change that person’s situation.
Note: the contest is king
So when you hear people say that change is hard because people are lazy or resistant, that’s just flat wrong. In fact, the opposite is true: Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion.
Note: che fatica cambiare le cose
Big problem, small solution.