Reframing requires an ability to think about situations in more than one way. We then introduce four distinct frames-structural, human resource, political, and symbolic-each logical and powerful in its own right.
"self-destructive intelligence syndrome." They argue that smart people act stupid because of personality flaws-things like pride, arrogance, and unconscious desires to fail.
The primary source of cluelessness is not personality or IQ. We're at sea whenever our sense-making efforts fail us.
If our image of a situation is wrong, our actions will be wide of the mark as well.